Our commitment to you
LIFE values our relationship with you as a member of our congregation, a visitor to a service, event or community initiative or as a parent of a young person in our children’s or youth programme. It is our hope that your interactions with our staff, volunteers or others in our church are positive, respectful, and hope-filled.
If you are not happy with any aspect of the services we provide, we would like to hear from you so that we can investigate and put things right.
We will:
• Treat you with respect, in a fair and courteous manner at all times
• Be clear and timely in our communications to you
• Always comply with relevant Australian law
How to let us know if you have feedback
If for any reason you are not happy with any aspect your experience at a LIFE service or event, we would be keen to hear from you as soon as possible so that we can address the matter. Please contact us using one of the following options:
Email
You can let us know about any general feedback, suggestions or concerns by emailing us at: feedback@lifeadelaide.org
Confidential or Serious
If the matter is serious or sensitive in nature, this will be addressed in confidence by our Executive Team and in close consultation with our Board.
If you have concerns or incidents related to child protection, please raise these matters immediately and directly with the Campus Pastor, the Adventure Kids Pastor or Youth Pastor at your Campus.
As guided by LIFE’s Child Protection policy this may be escalated to the Executive Team and with the South Australian Police as required. Call LIFE Adelaide on +61 8 8262 7733 if you need to speak with a pastor in the children’s or youth department.
What happens next?
Once you’ve told us about your concern, we will investigate it and discuss a resolution with you.
If we can’t resolve it straight away, or if the issue is of a very complex nature, we will give you an idea of how long it will take us to investigate the issue. We’ll also let you know who will be managing it for you and commit to regularly communicate with you until the matter is resolved